Frequently Asked Questions
How do I make a reservation?
In order to reserve items you will need to provide us with your name, mailing address, cell number, event site address, event date, and a 50% non-refundable deposit amount with a credit card. This deposit does go toward your total rental charges, and the remaining balance is due when the rental items leave our store. We may need additional information when making reservations that include delivery.
How long can I have my rental items for?
How much does delivery cost?
What are your delivery hours?
If the staff is available we can arrange for delivery 24 hours a day, but our standard delivery is available between 9am and 4pm Monday – Friday. Additional charges are applied to any deliveries or pickups before or after our standard times and anytime Saturday or Sunday.
Do you offer setup and breakdown services?
Can we leave our rental items out overnight to avoid after hours charges?
Do you offer insurance/damage deposits?
What if I end up not needing some of the items I rented and I return them unused?
Do you provide wedding event or coordination services?
Do you offer quantity discounts?
Is there a minimum order requirement to reserve equipment?
Does the equipment need to be cleaned before it is returned?
Do I need to wash the linens?
Please do not wash the rental linens before you return them to the store. Place your used linens in a loose bag left open to prevent mildew development. Difficult stains that require extra cleaning (ex. Chocolate, heavy oils, grass, ink) will be subject to a cleaning fee of $4.00 per linen. All linens returned with damage (tears, burns, thread pulls) or with stains that cannot be removed (wax, some inks, tape residue) will be charged full replacement value of the linen.